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'Local Focus .... Global Reach'
HTI is a Western Canadian Microsoft Partner that provides
Information Technology Project Management, Software Implementation,
Sustainment and Development
services.
We have also worked with many of the ERP
solutions available in the marketplace today.
Whether we are working on a project in North America or in another
international location, we help our
clients 'realize' the benefits of 'Best
Practice' Information Technology
implementations.
Our
'experience' makes the difference! For
example, we have
worked for ERP vendors and other
implementation partners so we know the ERP /
package software landscape very well.
Many changes
have taken place in the application sofware
space and more Cloud offerings seem to crop up on a daily basis. You need
experienced, qualified, un-biased technology consultants to help you
make timely decisions as you consider your Information Technology
project options. Please do not hesitate to contact us for all of
your IT needs. |
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ServiceStar.cloud ... coming soon to this site! |
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Fixing 'symtoms'
instead of 'root' problems will never resolve your issues!
If you answer 'yes' to a lot of the questions below it's
time for a change!
Are you disappointed
with your help / ticketing system's ability to control the
quality of problem submissions?
Are your requestor's not
providing sufficient detail in the problem / issue
definition details?
Is the help desk having difficulties
determining who the issue should be assigned to?
Has
status tracking been a nightmare?
Is there an automated
routing and approval process in place that can be assigned
at the individual requestor level?
Have you been forced
to use end-user permission restrictions to maintain data
integrity and reduce errors?
Have you experienced DAK
(deny all knowledge) syndrome?
Does the request/ticket
sit awaiting 'human' intervention at your help desk?
Is the same issue
continually being submitted even after a resolution was
provided?
Is there a clear understanding of the
differences between daily
problem/issue requests and system change
requests?
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These
are just of a few of the questions that will be answered via our AI
cloud based ServiceStar
service request system!
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HTI Cloud Services - Let us help you
transition to the 'Cloud'. |
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Welcome to the Cloud! Click here to
see our
Azure and Cloud overview page!
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There are
many questions a company or
individual must answer before
initiating a cloud implementation
project These include:
Which cloud deployment model
is right for you?
There are three
deployment models for cloud
computing: public cloud, private
cloud, and hybrid cloud.
Each deployment model has different
aspects that you should consider as
you plan your migration to the
cloud.
Which cloud
sevice model do you need?
PaaS, IaaS,
and SaaS acronyms for the
different cloud service models.
These models define the different
levels of shared responsibility that
a cloud provider and cloud tenant
are responsible for.
The following illustration
demonstrates the services that might
run in each of the cloud service
models.
For more information on Azure,
cloud fundamentals, cloud service
models and how moving to the cloud
might benefit your organization
please see our Azure and
cloud fundamentals web page.
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Power BI |
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Have you looked
into Power BI Reporting on your
desktop or in the cloud. If you decide to
use Power BI for the Desktop, it is good to
know that there are features you will
not be able to use in this version of Power
BI.
Using Power BI in the Cloud
provides you with many additional and useful
features so you may decide to use both
versions depending on your business
requirements.
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Microsoft
Dynamics AX Implementation Services |
Maximize the ROI on your
ERP project.
These projects can be very complex
and will affect just about everyone
in your organization. A
comprehensive communication strategy
should be in place prior to the
'kick-off' of any ERP implementation project.
Make an informed decision.
'Knowledge transfer'
is at the top of our list when providing our consulting services and
remains one of our core values.
We have more than 30 years of ERP
and packaged software implementation experience so
please drop us a
line if your are considering
an ERP solution.
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Remote Support Services |
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Save your money!
If you need support services
and an intuitive help / ticketing
system at a
reasonable price then you should
consider our 'no contract' services
before you sign on the dotted line
with another organization.
We have a proven track record of providing
'remote' support services
to companies around the globe.
Get timely
answers to your technical and
functional questions
regardless of your location! Logging support
requests and getting immediate
direction will be made a lot easier
via our
ServiceStar.cloud
AI based help system. Coming soon! |
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Please visit our partner sites |
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Microsft Dynamics DAX Opportunites!
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AlbertaResources.com and
Alberta.cloud
If you are looking for
resource information in Alberta this is
a good place to start. Just click here or the graphic above!
Memberships
Member of the Canadian
Information Processing Society (CIPS).
Member of the
International Institute of Business Analysis (IIBA)
Member of
the Calgary Petroleum Club
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